Question 1

______ is the act of applying a consequence that increases the likelihood that the person will repeat the behavior that led to that result

Accepted Answer

A)   Positive reinforcement
B)   Aversive consequence
C)   Glass ceiling
D)   Groupthink
E)   Halo effectF) A) and C)
G) A) and D)

Question 2

Why is it important to use procedural justice particularly in business?

Accepted Answer

Inevitably managers make decisions that ...

Question 3

According to Herzberg, the key to true job satisfaction and motivation to perform lies in

Accepted Answer

A)   hygiene factors.
B)   characteristics of the workplace.
C)   motivators.
D)   socialized power.
E)   personalized power.F) B) and C)
G) C) and D)

Question 4

According to Maslow's need hierarchy, which of the following statements is true?

Accepted Answer

A)   One can never be fully satisfied.
B)   Higher-level needs are more important than lower-level needs.
C)   People are motivated to satisfy lower-level needs before higher-level needs.
D)   Once a need is satisfied, it becomes a powerful motivator.
E)   Unsatisfied needs will not motivate performance.F) A) and C)
G) A) and B)

Question 5

In _____, workers are given additional tasks at a higher level of responsibility.

Accepted Answer

A)   job enrichment
B)   job shadowing
C)   job enlargement
D)   job rotation
E)   job mentoringF) A) and E)
G) A) and D)

Question 6

Herzberg's _________ theory describes hygiene and motivators as factors affecting people's work motivation and satisfaction.

Accepted Answer

A)   equity theory
B)   expectancy theory
C)   path-goal theory
D)   two-factor theory
E)   hierarchy of needs theoryF) A) and E)
G) C) and E)

Question 7

Negative reinforcement involves the threat of punishment by not delivering punishment when employees perform satisfactorily.

Accepted Answer

A) True 
 B)False

Question 8

________ is the practice of removing or withholding an undesirable consequence.

Accepted Answer

A)   Negative reinforcement
B)   Punishment
C)   Extinction
D)   Increment
E)   EmpowermentF) B) and D)
G) B) and C)

Question 9

_____ suggests that managers should make performance instrumental toward positive outcomes.

Accepted Answer

A)   Need hierarchy theory
B)   ERG theory
C)   Expectancy theory
D)   McClelland theory
E)   Quality of work life programF) B) and E)
G) B) and C)

Question 10

Quality of work life QWL)  programs address _____ categories.

Accepted Answer

A)   five
B)   six
C)   seven
D)   eight
E)   nineF) C) and E)
G) B) and C)

Question 11

In the Hackman and Oldham model, __________ is the independence and discretion in making decisions.

Accepted Answer

A)   skill variety
B)   task identity
C)   feedback
D)   autonomy
E)   expectancyF) A) and D)
G) C) and D)

Question 12

The _____ states that behavior that is followed by positive consequences will likely be repeated.

Accepted Answer

A)   law of consequences
B)   law of repetition
C)   law of large numbers
D)   law of effect
E)   law of demandF) A) and E)
G) A) and D)

Question 13

In which order would the expectancy theory place the following events?

Accepted Answer

A)   outcome valence, performance, effort
B)   performance, effort, outcome valence
C)   effort, outcome valence, performance
D)   performance, outcome valence, effort
E)   effort, performance, outcome valenceF) A) and C)
G) B) and D)

Question 14

According to McClelland, the most important needs for managers are the needs for

Accepted Answer

A)   achievement, affiliation, and power.
B)   existence, relatedness, and growth.
C)   motivation and hygiene.
D)   equity and fair treatment.
E)   self-actualization and ego.F) A) and D)
G) B) and E)

Question 15

Roger is the marketing manager in a small firm. In addition to his marketing-related duties, he is also in charge of recruitment. This is an example of

Accepted Answer

A)   social loafing.
B)   job enlargement.
C)   free riding.
D)   low instrumentality.
E)   negative reinforcement.F) A) and B)
G) B) and E)

Question 16

What type of goal should a manager not establish?

Accepted Answer

A)   single productivity
B)   creative solutions
C)   new projects
D)   knowledge acquisition
E)   specific and challengingF) D) and E)
G) B) and D)

Question 17

Jacob, the manager at Damon Corp., recently promoted two employees as their performance had greatly improved. This action is an example of

Accepted Answer

A)   positive reinforcement.
B)   aversive consequence.
C)   glass ceiling.
D)   groupthink.
E)   halo effect.F) None of the above
G) A) and B)

Question 18

What is the benefit of having people participate in the goal setting for their work?

Accepted Answer

A)   People sometimes find ingenious ways to set easy goals and convince their bosses that they are difficult.
B)   They may find ways to meet goals simply to receive a reward.
C)   They may then not necessarily contribute to the company's success.
D)   They tend to generate goals that people accept and pursue willingly.
E)   They will set goals that are challenging and unattainable.F) A) and D)
G) B) and C)

Question 19

Which of the following is the highest level need in Maslow's hierarchy?

Accepted Answer

A)   social
B)   physiological
C)   psychological
D)   safety
E)   self-actualizationF) A) and B)
G) D) and E)

Question 20

Low need for affiliation and moderate to high need for power are associated with

Accepted Answer

A)   leadership success.
B)   self-satisfaction.
C)   job satisfaction.
D)   managerial success.
E)   employee evaluation.F) A) and D)
G) A) and C)

Exam 11: Motivating People

Roger is the marketing manager in a small firm. In addition to his marketing-related duties, he is also in charge of recruitment. This is an example of

Correct AnswerverifiedShow Answer

According to Maslow's need hierarchy, which of the following statements is true?

Correct AnswerverifiedShow Answer

According to Herzberg, the key to true job satisfaction and motivation to perform lies in

Correct AnswerverifiedShow Answer

In _____, workers are given additional tasks at a higher level of responsibility.

Correct AnswerverifiedShow Answer

Herzberg's _________ theory describes hygiene and motivators as factors affecting people's work motivation and satisfaction.

Correct AnswerverifiedShow Answer

______ is the act of applying a consequence that increases the likelihood that the person will repeat the behavior that led to that result

Correct AnswerverifiedShow Answer

In which order would the expectancy theory place the following events?

Correct AnswerverifiedShow Answer

________ is the practice of removing or withholding an undesirable consequence.

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What type of goal should a manager not establish?

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According to McClelland, the most important needs for managers are the needs for

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In the Hackman and Oldham model, __________ is the independence and discretion in making decisions.

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Low need for affiliation and moderate to high need for power are associated with

Correct AnswerverifiedShow Answer

Negative reinforcement involves the threat of punishment by not delivering punishment when employees perform satisfactorily.

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Quality of work life QWL) programs address _____ categories.

Correct AnswerverifiedShow Answer

What is the benefit of having people participate in the goal setting for their work?

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The _____ states that behavior that is followed by positive consequences will likely be repeated.

Correct AnswerverifiedShow Answer

_____ suggests that managers should make performance instrumental toward positive outcomes.

Correct AnswerverifiedShow Answer

Jacob, the manager at Damon Corp., recently promoted two employees as their performance had greatly improved. This action is an example of

Correct AnswerverifiedShow Answer

Why is it important to use procedural justice particularly in business?

Correct AnswerverifiedInevitably managers make decisions that ...View AnswerShow Answer

Which of the following is the highest level need in Maslow's hierarchy?

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Inevitably managers make decisions that ...
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