Question 1

ERP was originally used in the ________ domain.

Accepted Answer

A)  accounting
B)  human resources
C)  manufacturing
D)  customer supportE) A) and C)
F) B) and C)

Question 2

Which of the following is a component of relationship management?

Accepted Answer

A)  converting prospects into customers who need to be supported
B)  positioning products in the minds of customers through promotional strategies
C)  increasing the value of existing customers by selling them more products
D)  sending messages to target audiences to attract customer prospectsE) A) and B)
F) A) and C)

Question 3

Personal information systems are most likely to be used by ________.

Accepted Answer

A)  physician partnerships
B)  hospitals
C)  pharmaceutical salespersons
D)  PRIDE systemsE) B) and C)
F) A) and B)

Question 4

Functional information systems are information systems used by a single individual.

Accepted Answer

A) True 
 B)False

Question 5

________ is an information systems application that supports the human resources department in an organisation.

Accepted Answer

A)  Compensation
B)  Financial reporting
C)  Lead tracking
D)  Sales forecastingE) B) and D)
F) A) and B)

Question 6

Which of the following is a problem posed by information silos?

Accepted Answer

A)  A lot of file space is wasted.
B)  Data cannot be duplicated.
C)  The interdependence between various information systems applications increases.
D)  There is a lack of integrated enterprise information.E) None of the above
F) B) and D)

Question 7

Which of the following statements is true of EAI?

Accepted Answer

A)  EAI software can be configured to automatically make conversions needed to share data among different systems.
B)  A disadvantage of the EAI software is the lack of metadata files that describe where data are located.
C)  EAI makes use of a centralised database that acts as a "virtual integrated database" for users to process.
D)  The layers of EAI software prevent existing applications from communicating with each other.E) B) and C)
F) A) and D)

Question 8

Which of the following statements is true of personal information systems?

Accepted Answer

A)  Personal information systems that support a particular department are called workgroup information systems.
B)  Personal information systems have only a single user and so procedures are not documented or formalised.
C)  Adapting to changes in personal information systems is extremely difficult and time consuming.
D)  The solutions to problems in a personal information system usually involve more than one department.E) B) and D)
F) All of the above

Question 9

Enterprise information systems are information systems that are shared by two or more independent organisations.

Accepted Answer

A) True 
 B)False

Question 10

________ is the worldwide leader of ERP vendors.

Accepted Answer

A)  EAI
B)  SCM
C)  SAP
D)  TQME) A) and B)
F) B) and C)

Question 11

Describe a CRM system.

Accepted Answer

A CRM system is a suite of applications,...

Question 12

Physician partnerships most likely use ________.

Accepted Answer

A)  inter-enterprise information systems
B)  departmental information systems
C)  enterprise information systems
D)  workgroup information systemsE) A) and C)
F) A) and D)

Question 13

Which of the following is an information systems application that supports the sales and marketing department in an organisation?

Accepted Answer

A)  lead generation
B)  HR planning
C)  recruiting
D)  compensation managementE) None of the above
F) B) and C)

Question 14

Which of the following departments in an organisation is supported by information systems applications such as recruitment and compensation?

Accepted Answer

A)  accounting department
B)  human resources department
C)  customer service department
D)  operations departmentE) B) and D)
F) A) and C)

Question 15

Explain inter-enterprise information systems.

Accepted Answer

Inter-enterprise information systems are...

Question 16

The expenses and risks associated with the implementation or upgrading of enterprise systems arise from the ________.

Accepted Answer

A)  lack of resources within a company to handle the implementation of the system
B)  resistance from a company's employees to changes in existing systems
C)  lack of variety in the enterprise systems currently being sold in the market
D)  need for encrypting a company's data before an enterprise system can use the dataE) All of the above
F) A) and B)

Question 17

When implementing new enterprise systems in a company,process issues that may arise can be effectively resolved by ________.

Accepted Answer

A)  encouraging entities at different organisational levels to create separate information systems
B)  giving the responsibility of resolving issues to the company's CEO
C)  bringing into the company conciliators or arbitrators to sort the issues
D)  developing committees and steering groups for process managementE) A) and B)
F) A) and C)

Question 18

Information silos arise as a result of ________.

Accepted Answer

A)  data being isolated in systems that are separated across different organisational levels
B)  data integration across several information systems within an organisation
C)  the sharing of an inter-enterprise information system with several organisations
D)  too many users depending on a single enterprise-wide information systemE) All of the above
F) C) and D)

Question 19

Personal information systems generally support around 10 users.

Accepted Answer

A) True 
 B)False

Question 20

What is business process reengineering?

Accepted Answer

Business process reengineering is the ac...

Exam 7: Organisations and Information Systems

When implementing new enterprise systems in a company,process issues that may arise can be effectively resolved by ________.

Correct AnswerverifiedShow Answer

Functional information systems are information systems used by a single individual.

Correct AnswerverifiedShow Answer

Which of the following is a problem posed by information silos?

Correct AnswerverifiedShow Answer

What is business process reengineering?

Correct AnswerverifiedBusiness process reengineering is the ac...View AnswerShow Answer

Which of the following is a component of relationship management?

Correct AnswerverifiedShow Answer

Which of the following is an information systems application that supports the sales and marketing department in an organisation?

Correct AnswerverifiedShow Answer

Enterprise information systems are information systems that are shared by two or more independent organisations.

Correct AnswerverifiedShow Answer

________ is the worldwide leader of ERP vendors.

Correct AnswerverifiedShow Answer

Which of the following statements is true of personal information systems?

Correct AnswerverifiedShow Answer

ERP was originally used in the ________ domain.

Correct AnswerverifiedShow Answer

________ is an information systems application that supports the human resources department in an organisation.

Correct AnswerverifiedShow Answer

Personal information systems are most likely to be used by ________.

Correct AnswerverifiedShow Answer

Information silos arise as a result of ________.

Correct AnswerverifiedShow Answer

Describe a CRM system.

Correct AnswerverifiedA CRM system is a suite of applications,...View AnswerShow Answer

Which of the following departments in an organisation is supported by information systems applications such as recruitment and compensation?

Correct AnswerverifiedShow Answer

Which of the following statements is true of EAI?

Correct AnswerverifiedShow Answer

Physician partnerships most likely use ________.

Correct AnswerverifiedShow Answer

The expenses and risks associated with the implementation or upgrading of enterprise systems arise from the ________.

Correct AnswerverifiedShow Answer

Personal information systems generally support around 10 users.

Correct AnswerverifiedShow Answer

Explain inter-enterprise information systems.

Correct AnswerverifiedInter-enterprise information systems are...View AnswerShow Answer

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Business process reengineering is the ac...
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A CRM system is a suite of applications,...
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Inter-enterprise information systems are...
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