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Because the goals of IMC are only part of the overall promotional plan,they do not need to be explicit or measurable.

A) True
B) False

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In the IMC communication process,the _____________________ is the medium that carries the message.


A) instructor
B) sender
C) transmitter
D) communication channel
E) receiver

F) A) and C)
G) D) and E)

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Which of the following is not a rule-of-thumb method for IMC budgeting?


A) Competitive parity
B) Percentage of sales
C) Available budget
D) Objective and task
E) All of these are rule-of-thumb methods.

F) C) and D)
G) A) and C)

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The increased use of customer databases has enabled marketers to identify and track consumers over time and across purchase situations,and has contributed to the rapid growth in:


A) media advertising.
B) publicity.
C) public relations.
D) sales promotions.
E) direct marketing.

F) A) and C)
G) A) and E)

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Brenda wants to reduce mass media IMC and to increase the use of personalized marketing communication messages.To achieve this goal,Brenda will likely increase her use of:


A) telemarketing.
B) direct mail.
C) e-mail.
D) social media.
E) all of these.

F) B) and D)
G) A) and C)

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Which of the following is being used by a store owner who sends out a text message to all of her preferred customers announcing the arrival of this season's new clothing?


A) Mobile marketing
B) Public relations
C) Personal selling
D) Sales promotions
E) None of these

F) A) and C)
G) B) and D)

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Encoding means converting the sender's ideas into a message,which could be verbal,visual or both.

A) True
B) False

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Mobile marketing involves marketing to customers through wireless handheld devices such as mobile phones.

A) True
B) False

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In the IMC process,noise can occur as a result of lack of message clarity,a poor choice of medium,and:


A) competing messages.
B) an extended feedback loop.
C) indirect encoding.
D) inhibited decoding.
E) excessive reach.

F) None of the above
G) D) and E)

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To estimate reach in terms of electronic media,marketers can use the click-through rate (CTR) .To do so,they need to know the number of clicks and:


A) the number of destinations.
B) the number of impressions.
C) the cost per click.
D) how much time consumers spend viewing the ad or page.
E) the total number of clicks recorded by the industry.

F) A) and B)
G) A) and C)

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In the IMC communication process,the _____________________ encodes the marketing communication message.


A) instructor
B) sender
C) transmitter
D) communication channel
E) receiver

F) A) and E)
G) D) and E)

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If a company sets the communication budget so that the firm's share of communication expenses equals its share of the market,what IMC budgeting method is it using?


A) Competitive parity
B) Percentage of sales
C) Available budget
D) Objective and task
E) None of these

F) B) and C)
G) A) and D)

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Jim was asked to determine the ROI for a particular advertising effort.To do so,he needs to know:


A) the internal rate of return and the projected expenditure level.
B) the total number of units sold and the total cost of sales.
C) sales revenue and advertising cost.
D) gross margin and advertising cost.
E) the advertising cost and the total communications expenditures.

F) None of the above
G) B) and D)

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Marketers use public relations to:


A) build a positive image in the marketplace.
B) maintain media relations.
C) address unfavorable stories or events.
D) generate "free" media attention.
E) all of these.

F) B) and E)
G) B) and D)

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If marketing communications are effective,they will:


A) result in purchases by some consumers receiving the communications.
B) offset any negative publicity the firm may have received.
C) minimize the number of communication channels used by the firm.
D) generate interest in the product in over half the consumers who receive the communications.
E) include all steps of the AIDA model with equal weighting to each step.

F) B) and C)
G) A) and C)

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How is advertising different from publicity?

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Advertising is a paid form of communicat...

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Several years ago,changes in advertising restrictions allowed pharmaceutical companies to begin promoting their products through traditional media.Today,it is hard not to see ads on television ending with "Ask your doctor about (our medicine) ." In addition to creating awareness about their drugs,the companies are hoping to:


A) reduce deceptive advertising.
B) signal encoding symbols to simplify the feedback loop.
C) offer objective-and-task marketing communications.
D) stimulate interest,persuading consumers to investigate further.
E) promote public interest social responsibility communications.

F) A) and B)
G) A) and C)

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The highest level of awareness occurs when customers mention a specific brand name when asked about a product or service.Marketers call this _________________.


A) the primacy effect
B) aided recall
C) top-of-mind awareness
D) category dominance
E) elevated awareness

F) C) and E)
G) All of the above

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An advertising agency in Los Angeles once held a contest among its employees to see who could create the most visibility for the company.The winning team included two staff members who put on a wet t-shirt display on an interstate overpass with television helicopter crews capturing and showing footage on the local news.In the AIDA model,the advertising agency was attempting to create:


A) Awareness.
B) Action.
C) Interest.
D) Desire.
E) Intention.

F) C) and D)
G) B) and E)

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In the AIDA model,marketing communications move consumers stepwise:


A) through an integrated lagged effect simulation process.
B) from attention to awareness.
C) decoding to encoding.
D) through a series of mental stages.
E) all of these.

F) B) and E)
G) A) and B)

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