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A(n) __________ is a supplier's attempt to stipulate to whom distributors may resell the supplier's products and in what specific geographical areas or territories they may sell.


A) oligopolistic practice
B) monopolistic practice
C) refusal to deal
D) tying arrangement
E) resale restriction

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The process of reclaiming recyclable and reusable materials, returns, and reworks from the point of consumption or use for repair, remanufacturing, redistribution, or disposal is referred to as


A) salvage marketing.
B) materials transformation.
C) reverse materials handling.
D) reverse logistics.
E) cause-related marketing.

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When choosing a marketing channel or intermediary, it is important to ask three key questions: (1) Which channel and intermediaries will provide the best coverage of the target market? (2) Which channel and intermediaries will best satisfy the buying requirements of the target market? and (3) __________


A) How many of the firm's competitors will be using the same channels?
B) Which channels have strategic channel alliances with other resellers?
C) How long have the channel members and intermediaries been in business?
D) Who is responsible for negotiating the channel or intermediary contracts?
E) Which channel and intermediaries will be the most profitable?

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Supply chain management refers to


A) the integration and organization of information and logistic activities across firms for the purpose of creating and delivering products and services that provide value to ultimate consumers.
B) organizing the cost-effective flow of raw materials, in-process inventory, finished goods, and related information from point-of-origin to point-of-consumption to satisfy customer requirements.
C) the integration and organization of information and logistical activities that actively bring consumers together with sellers through the express use of agents and brokers.
D) an inventory management system that is designed to reduce the retailer's lead time for receiving merchandise, which then lowers a retailer's inventory investment, improves customer service levels, and reduces logistic expenses.
E) a highly organized system that facilitates minute-to-minute communication between all members of a supply chain and ensures the producer is aware of any changes in delivery or demand for a product or service.

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Supply chain and logistics managers play a large part in the manufacture of automobiles. It is estimated that logistics costs account for __________ percent of the retail price you pay for a new car.


A) 1 to 2
B) 4 to 5
C) 8 to 10
D) 12 to 15
E) 25 to 30

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The lag from ordering an item until it is received and ready for use or sale is referred to as


A) order cycle time.
B) order handling time.
C) order-to-ship duration.
D) purchase cycle.
E) logistics cycle.

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Resale restrictions exist if a supplier


A) requires a channel member to sell only its products.
B) requires a channel member to finance all loans through the supplier's bank.
C) attempts to stipulate to whom distributors may resell the supplier's products and in what specific geographical areas or territories they may be sold.
D) attempts to sell used or pre-owned products as new.
E) attempts to sell used products that have expired or will soon become obsolete without informing the buyer.

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An important feature of supply chain management is its application of __________ that allows companies to share and operate systems for order processing, transportation scheduling, and inventory and facility management.


A) wholesaler cooperatives
B) mathematical and statistical models
C) sophisticated information technology
D) continuous inventory management
E) standardized distribution protocols

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A firm needs to drive down logistics costs as long as it can deliver expected


A) balance sheet results.
B) customer service.
C) low levels of expenses.
D) product-market synergies.
E) target market goals.

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List and define the three major types of vertical marketing systems.

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A vertical marketing system is a profess...

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Butler-McDonald, an Indianapolis firm, recycles outdated computers to reclaim reusable materials such as plastics, copper, zinc, silver, and gold. Butler-McDonald is implementing


A) salvage marketing.
B) materials transformation.
C) cyclical materials handling.
D) reverse logistics.
E) cause-related marketing.

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The choice of a supply chain follows from a clearly defined marketing strategy and involves three steps: (1) __________, (2) understand the supply chain, and (3) harmonize the supply chain with the marketing strategy.


A) understand the environment
B) consider the legal consequences of partnering
C) understand the marketing strategy
D) understand the customer
E) understand the company's goals

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The three major types of vertical marketing systems are administered, corporate, and


A) integrated.
B) cooperative.
C) delegated.
D) manufacturer-dominated.
E) contractual.

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A refusal to deal with existing channel members may be illegal under the


A) Robinson-Patman Act.
B) Sherman Act.
C) Federal Trade Commission Act.
D) Consumer Goods Pricing Act.
E) Clayton Act.

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MachineTools.com sells grinders, boring mills, and engine lathes. Its website lists products from over 700 machinery manufacturers, 2,500 distributors of new equipment, and 650 dealers of used inventory for sale. MachineTools.com relies on a well-established channel of manufacturers, distributors, and machinery dealers to provide the merchandise that is sold through this


A) electronic government channel.
B) virtual marketing channel.
C) World Wide Web network.
D) mediated channel.
E) Internet marketing channel.

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When a retailer owns a manufacturing operation, it is referred to as


A) forward integration.
B) lateral integration.
C) a joint venture.
D) horizontal integration.
E) backward integration.

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Vertical marketing system refers to


A) professionally managed geographically dispersed marketing channels designed to achieve channel economies and maximize marketing impact.
B) professionally managed and centrally coordinated marketing channels designed to achieve channel economies and maximum marketing impact.
C) retailer-sponsored cooperatives where small, independent retailers form an organization that operates a wholesale facility cooperatively.
D) professionally managed geographically dispersed marketing channels that are controlled through strategic channel alliances.
E) channel partnerships that share responsibility for ordering and physically distributing each other's products.

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Jaffar (Jeff) Tabrizi is the owner and president of Tabrizi Oriental Rugs located in Toronto, Canada. He personally shops the world over, handpicks, and orders authentic and beautiful handmade rugs. He has them shipped to Canada, where he sells them through his brick-and-mortar stores and his www.tabrizi.com website. In terms of the marketing channel, Tabrizi is acting as


A) a consumer.
B) an agent.
C) a wholesaler.
D) a brokerage firm.
E) a middleman.

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Any intermediary between a manufacturer and end-user markets is referred to as a


A) retailer.
B) middleman.
C) wholesaler.
D) broker.
E) distributor.

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Which type of contractual vertical marketing system involves small independent retailers forming an organization that operates a wholesale facility cooperatively?


A) retailer-sponsored cooperative
B) service-sponsored retail system
C) administered cooperative system
D) manufacturer-sponsored cooperative
E) wholesaler-sponsored voluntary chain

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