A) utilize advanced statistical methods to improve quality by reducing defects and variability in the performance of business processes.
B) consist of a disciplined, statistics-based system aimed at producing not more than 2.5 defects per million iterations for a manufacturing or assembly process.
C) are based on three principles: (1) all work is a statistically controllable process; (2) no well-controlled process allows variability; and (3) defect-free work requires tight statistical controls.
D) suggest that all activities can be controlled, employee empowerment is the best control tool, and 100 percent control is possible.
E) radically redesign and streamline how an activity is performed.
G) A) and B)
Correct Answer
verified
Correct Answer
verified
Correct Answer
verified
Real-time information systems permit com...View Answer
Correct Answer
verified
View Answer
A) having top executives commit to making employees the company's most valuable competitive asset.
B) developing core competencies in the use of TQM, Six Sigma programs, and business process reengineering.
C) resourceful and effective use of motivational incentives, both monetary and nonmonetary.
D) clever and innovative use of benchmarking and best practices.
E) providing employees with a high degree of job security and attractive perks.
G) C) and D)
Correct Answer
verified
Correct Answer
verified
A) establish ethical compensation policies and convince employees that they are the firm's most valuable competitive asset.
B) design monetary and nonmonetary incentives that boost labor productivity and help lower the firm's overall labor costs.
C) generously reward and recognize people who meet or beat performance targets and to deny rewards and recognition to those who don't.
D) pay employees a bonus for each strategic and financial objective that the company achieves.
E) allow employees to propose what rewards they would like to receive to achieve the company's stretch objectives.
G) None of the above
Correct Answer
verified
Correct Answer
verified
A) give organization members clear direction and place reasonable boundaries on their actions.
B) empower employees to act within the company's set boundaries in pursuit of company goals.
C) allow company personnel to act with some defined degree of freedom, especially when individual creativity and initiative are more essential to good strategy execution than standardization and strict conformity.
D) institute policies that give employees substantial leeway to carry out activities the way they think best.
E) produce policy manuals on strategy execution that prescribe exactly how daily operations are to be conducted.
G) C) and E)
Correct Answer
verified
Correct Answer
verified
A) clearly consider what it will take to overtake rivals with the industry's overall best strategy.
B) make major strides in improving the proficiency with which its strategy is executed without sacrificing innovation.
C) increase its bargaining power with suppliers and create better seller-supplier collaborations.
D) assess the extent to which rivals have competitively valuable competencies or capabilities.
E) construct a business model that entails a value proposition based on quality.
G) C) and E)
Correct Answer
verified
Correct Answer
verified
A) reengineering is a tool for installing process organization, whereas TQM/Six Sigma concern defect-free production methods and delivering world-class customer service.
B) reengineering helps create core competencies, whereas TQM/Six Sigma are tools for making a core competence stronger and more efficient.
C) reengineering is a tool for achieving one-time quantum improvement, whereas TQM and Six Sigma programs aim at ongoing incremental improvements.
D) business process reengineering requires benchmarking, whereas TQM and Six Sigma do not.
E) reengineering represents an effort to totally revamp a firm's value chain, whereas TQM looks at incrementally improving the performance of two or three targeted value chain activities and Six Sigma is primarily for reducing manufacturing defects.
G) A) and C)
Correct Answer
verified
Correct Answer
verified
A) 100 percent accuracy in performing tasks
B) continuous improvement in all phases of operations
C) adoption of industry standard operating practices
D) benchmarking and total customer satisfaction
E) empowerment of employees and team-based work design
G) All of the above
Correct Answer
verified
Correct Answer
verified
A) It wants to embrace modern technology.
B) It wants to gain a competitive edge over rivals.
C) It wants to spot cost overruns and inefficiencies.
D) It wants to increase workforce productivity and retention.
E) It wants to boost management morale.
G) A) and E)
Correct Answer
verified
Correct Answer
verified
Correct Answer
verified
A change in strategy nearly always calls...View Answer
Correct Answer
verified
View Answer
A) benchmarking
B) business process reengineering
C) strategic resource training
D) TQM and Six Sigma quality control techniques
E) best practices
G) A) and E)
Correct Answer
verified
Correct Answer
verified
Correct Answer
verified
A company's budget needs to be closely l...View Answer
Correct Answer
verified
View Answer
A) Hyundai service centers follow same routines when receiving vehicles for servicing.
B) Ford encourages staff to skip practices out of sync with the company's mission.
C) General Motors showrooms have similar operating practices across regions.
D) Chevrolet Service center replicates the caliber of customer service across locations.
E) Renault is averse to standardization of the way activities are performed at its service centers.
G) A) and B)
Correct Answer
verified
Correct Answer
verified
A) take longer than TQM to demonstrate significant results.
B) stifle innovation and creativity in organizations.
C) help managers run a tight ship and preserve strong, centralized control over internal activities.
D) provide ample justification for becoming an ambidextrous organization.
E) foster decentralized decision making and employee empowerment.
G) C) and D)
Correct Answer
verified
Correct Answer
verified
Correct Answer
verified
The following are five guidelines for cr...View Answer
Correct Answer
verified
View Answer
Correct Answer
verified
The statistical thinking underlying Six ...View Answer
Correct Answer
verified
View Answer
B) False
Correct Answer
verified
Correct Answer
verified
A) The reward system must be administered with scrupulous objectivity and fairness.
B) The payoff for meeting or beating performance targets must be a major, not minor, piece of the total compensation package.
C) The incentive plan should extend to all managers and all employees, not just top management.
D) The reward system must reward nonperformers who, despite expending tremendous effort, have not fared well in achieving the benchmarks under the incentive system.
E) Make sure that the performance targets each individual or team is expected to achieve involve outcomes that the individual or team can personally affect.
G) All of the above
Correct Answer
verified
Correct Answer
verified
A) pursues incremental improvements in operating efficiency, while R&D and other processes that allow the company to develop new ways of offering value to customers are given freer rein.
B) is capable of using efficiency and effectiveness with equal skill.
C) is very skillful and versatile with operating activity.
D) is managed by employing continuous improvement in operating practices while managing employees as a loosely integrated network of efficiency.
E) employs identical improvement methods for both operating processes and R&D.
G) A) and E)
Correct Answer
verified
Correct Answer
verified
A) compensate employees for performing their assigned duties in a diligent fashion.
B) boost employee morale in ways that create widespread job satisfaction.
C) enlist employees' commitment to successful strategy execution by rewarding them, both monetarily and non-monetarily, for their valuable contributions.
D) relieve managers of the burden of closely monitoring each employee's performance.
E) boost labor productivity and help lower the firm's overall labor costs.
G) A) and E)
Correct Answer
verified
Correct Answer
verified
Showing 21 - 40 of 115
Related Exams