Question 1

_____ protects information from unauthorized disclosure and safeguards privacy.

Accepted Answer

A)  Availability
B)  Integrity
C)  Confidentiality
D)  AccessibilityE) A) and D)
F) All of the above

Question 2

Matching
​Identify the letters of the choices that best match the phrases or definitions.
-Hostile act that targets systems or a company itself

Accepted Answer

A)  Private key encryption
B)  Public key encryption
C)  Network interface
D)  Asset
E)  MitigationF) TransferenceG) AttackH) SecurityI) Keystroke loggerJ) Software reengineeringK) C) and G)
L) A) and C)

Question 3

_____ ensures that authorized users have timely and reliable access to necessary information.

Accepted Answer

A)  Availability
B)  Integrity
C)  Confidentiality
D)  ConcealabilityE) All of the above
F) C) and D)

Question 4

A(n)  _____ is a centralized resource staffed by IT professionals who provide users with the support they need to do their jobs.

Accepted Answer

A)  help desk
B)  white spot
C)  maintenance software module
D)  utility pointE) A) and D)
F) None of the above

Question 5

To avoid problems, preventive maintenance _____.

Accepted Answer

A)  adds enhancements to an operational system and makes the system easier to use
B)  diagnoses and corrects errors in an operational system
C)  involves changing an operational system to make it more efficient, reliable, or maintainable
D)  requires analysis of areas where trouble is likely to occurE) B) and C)
F) B) and D)

Question 6

A help desk can boost its productivity by using _____, which allows IT staff to take over a user's workstation and provide support and troubleshooting.

Accepted Answer

A)  high-level synthesis
B)  wireless fidelity
C)  word editing software
D)  remote control softwareE) C) and D)
F) A) and C)

Question 7

_____ develops safeguards that reduce risks and their impact.

Accepted Answer

A)  Risk assessment
B)  Risk verification
C)  Risk identification
D)  Risk controlE) A) and D)
F) A) and C)

Question 8

Both adaptive and perfective maintenance activities decrease in a dynamic business environment.

Accepted Answer

A) True 
 B)False

Question 9

_____ is a process for controlling changes in system requirements during software development.

Accepted Answer

A)  Data management
B)  Disk management
C)  Configuration management
D)  Email managementE) B) and C)
F) C) and D)

Question 10

Matching
​Identify the letters of the choices that best match the phrases or definitions.
-Uses analytical techniques to identify potential quality and performance improvements in an information system

Accepted Answer

A)  Private key encryption
B)  Public key encryption
C)  Network interface
D)  Asset
E)  MitigationF) TransferenceG) AttackH) SecurityI) Keystroke loggerJ) Software reengineeringK) B) and J)
L) F) and H)

Question 11

_____ include changing programs, procedures, or documentation to ensure correct system performance; adapting the system to changing requirements; and making the system operate more efficiently.

Accepted Answer

A)  Team building activities
B)  Elicitation activities
C)  Maintenance activities
D)  Testing activitiesE) A) and D)
F) A) and C)

Question 12

Typically, an intruder accesses a system using a compromised account, and may attempt a(n)  _____, which is an unauthorized attempt to increase permission levels.

Accepted Answer

A)  privilege escalation attack
B)  denial-of-service attack
C)  malware penetration attack
D)  identity management invasionE) A) and B)
F) A) and C)

Question 13

Matching
​Identify the letters of the choices that best match the phrases or definitions.
-Records everything that is typed into the keyboard, including passwords, while the system continues to function normally

Accepted Answer

A)  Private key encryption
B)  Public key encryption
C)  Network interface
D)  Asset
E)  MitigationF) TransferenceG) AttackH) SecurityI) Keystroke loggerJ) Software reengineeringK) C) and D)
L) A) and C)

Question 14

In a broad sense, credentials include formal degrees, diplomas, or certificates granted by learning institutions to show that a certain level of education has been achieved.

Accepted Answer

A) True 
 B)False

Question 15

The _____ is the configuration of a system documented at the beginning of the project and consists of all necessary system requirements and design constraints.

Accepted Answer

A)  functional baseline
B)  extension baseline
C)  allocated baseline
D)  product baselineE) B) and C)
F) None of the above

Question 16

_____ prevents unauthorized users from creating, modifying, or deleting information.

Accepted Answer

A)  Availability
B)  Integrity
C)  Confidentiality
D)  EvacuationE) B) and D)
F) B) and C)

Question 17

-As shown in the accompanying figure, once a system becomes stable, maintenance costs usually remain low and involve minor _____ maintenance.

Accepted Answer

A)  corrective
B)  adaptive
C)  perfective
D)  preventiveE) A) and D)
F) C) and D)

Question 18

The hardening process that makes a system more secure is fully automatic.

Accepted Answer

A) True 
 B)False

Question 19

Perfective maintenance _____.

Accepted Answer

A)  adds enhancements to an operational system and makes the system easier to use
B)  diagnoses and corrects errors in an operational system
C)  involves changing an operational system to make it more efficient, reliable, or maintainable
D)  competes for resources in an operational systemE) C) and D)
F) B) and D)

Question 20

In a public key encryption environment, each user on the network has a pair of keys: a foreign key and a private key.

Accepted Answer

A) True 
 B)False

Exam 12: Managing Systems Support and Security

Both adaptive and perfective maintenance activities decrease in a dynamic business environment.

Correct AnswerverifiedShow Answer

_____ ensures that authorized users have timely and reliable access to necessary information.

Correct AnswerverifiedShow Answer

Perfective maintenance _____.

Correct AnswerverifiedShow Answer

_____ protects information from unauthorized disclosure and safeguards privacy.

Correct AnswerverifiedShow Answer

Matching ​Identify the letters of the choices that best match the phrases or definitions. -Hostile act that targets systems or a company itself

Correct AnswerverifiedShow Answer

Matching ​Identify the letters of the choices that best match the phrases or definitions. -Records everything that is typed into the keyboard, including passwords, while the system continues to function normally

Correct AnswerverifiedShow Answer

The hardening process that makes a system more secure is fully automatic.

Correct AnswerverifiedShow Answer

In a broad sense, credentials include formal degrees, diplomas, or certificates granted by learning institutions to show that a certain level of education has been achieved.

Correct AnswerverifiedShow Answer

The _____ is the configuration of a system documented at the beginning of the project and consists of all necessary system requirements and design constraints.

Correct AnswerverifiedShow Answer

_____ include changing programs, procedures, or documentation to ensure correct system performance; adapting the system to changing requirements; and making the system operate more efficiently.

Correct AnswerverifiedShow Answer

A help desk can boost its productivity by using _____, which allows IT staff to take over a user's workstation and provide support and troubleshooting.

Correct AnswerverifiedShow Answer

In a public key encryption environment, each user on the network has a pair of keys: a foreign key and a private key.

Correct AnswerverifiedShow Answer

_____ is a process for controlling changes in system requirements during software development.

Correct AnswerverifiedShow Answer

Matching ​Identify the letters of the choices that best match the phrases or definitions. -Uses analytical techniques to identify potential quality and performance improvements in an information system

Correct AnswerverifiedShow Answer

_____ develops safeguards that reduce risks and their impact.

Correct AnswerverifiedShow Answer

_____ prevents unauthorized users from creating, modifying, or deleting information.

Correct AnswerverifiedShow Answer

Typically, an intruder accesses a system using a compromised account, and may attempt a(n) _____, which is an unauthorized attempt to increase permission levels.

Correct AnswerverifiedShow Answer

To avoid problems, preventive maintenance _____.

Correct AnswerverifiedShow Answer

A(n) _____ is a centralized resource staffed by IT professionals who provide users with the support they need to do their jobs.

Correct AnswerverifiedShow Answer

-As shown in the accompanying figure, once a system becomes stable, maintenance costs usually remain low and involve minor _____ maintenance.

Correct AnswerverifiedShow Answer

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Matching Identify the letters of the choices that best match the phrases or definitions. -Hostile act that targets systems or a company itself

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Matching Identify the letters of the choices that best match the phrases or definitions. -Records everything that is typed into the keyboard, including passwords, while the system continues to function normally

Correct Answer
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Matching Identify the letters of the choices that best match the phrases or definitions. -Uses analytical techniques to identify potential quality and performance improvements in an information system

Correct Answer
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