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Exam 7: Listening

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Question 31

Multiple Choice

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Which of the following statements about listening is true, according to your text?

A) Listening is an innate ability.
B) People spend more time listening than speaking.
C) Everyone who listens to a message hears the same thing.
D) Hearing is the same as listening.

E) A) and C)
F) A) and D)

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Question 32

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Critical listening is more passive than informational listening.

A) True
B) False

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Question 33

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Your text discusses the confirmation bias as a barrier to effective informational listening, but it can actually be a barrier to critical and empathic listening as well. Explain what the confirmation bias is, and then use concrete examples to illustrate how it can impair each type of listening: informational, critical, and empathic.

Explain the concept of probability. Using concrete examples, illustrate what possibility, probability, and certainty are.

Part of effective listening is responding appropriately to what you hear.

Empathic listening means feeling sorry for someone else.