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A mechanized approach to problem solving is always bad because it does not encourage the consideration of problems in novel ways.

A) True
B) False

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A problem-solving strategy in which all solution paths from initial to goal states are systematically searched is called


A) the split-half method.
B) trial-and-error.
C) systematic path analysis.
D) means-end analysis.

E) B) and C)
F) A) and D)

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Heidi's boss always thinks about financial costs when solving problems in her department. Heidi's boss is responding with a


A) worldview constraint.
B) rule.
C) mental set.
D) functional fixedness.
E) All of the above

F) A) and B)
G) All of the above

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Using the example above, describe the stages in problem solving and how they may influence Jennifer's decision making.

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The stages in problem solving typically ...

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The problem-solving strategy in which the problem is considered as an example of a larger class of problems is called


A) restating the problem.
B) rerouting.
C) generalization.
D) mechanization.

E) All of the above
F) A) and B)

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Gaby received a delicious cake from her neighbor, who will not share the recipe. Gaby decides to eat a piece of the cake and carefully write down everything she tastes, in the hopes she will be able to discover the recipe. Gaby is using


A) means-end analysis.
B) mechanization.
C) generalization.
D) working backward.
E) None of the above

F) C) and E)
G) C) and D)

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The culture in which we grew up can have important influences on the way we define and solve problems.

A) True
B) False

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The problem-solving strategy in which operations are planned that move from the goal to the present or initial state is called


A) means-end analysis.
B) simplification.
C) generalization.
D) working backward.
E) None of the above

F) B) and E)
G) A) and D)

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The main goal of brainstorming is


A) producing a large number of possible solutions.
B) generating multiple initial states.
C) generating problem rules.
D) increasing the diversity of perspectives.
E) All of the above

F) A) and C)
G) All of the above

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Methods or means for solving problems are called __________, and they make up the __________.


A) initial states…..problem space
B) generative paths…..evaluation space
C) goal states…..evaluation zones
D) solution paths…..problem space
E) None of the above

F) A) and E)
G) A) and C)

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It is usually not possible to determine if the best decision was made.

A) True
B) False

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Amber is trying to help her local school raise money for the school library. She posts the issues on Facebook, hoping that some of her friends and colleagues will help her come up with ideas. Amber is using


A) crowdsourcing.
B) group think.
C) group intelligence.
D) perspective-taking.
E) All of the above

F) A) and B)
G) C) and D)

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The problem-solving strategy in which the problem is considered as a special case drawn from a larger set of problems.


A) specialization.
B) means-end analysis.
C) generalization.
D) mechanization.

E) A) and C)
F) C) and D)

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