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Which of the following must be enabled to configure 20 new machines to be booted over a network?


A) Multi-boot
B) Dynamic
C) PXE
D) GPT

E) All of the above
F) B) and C)

Correct Answer

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A user is unable to access a network share but can access email. A technician has confirmed the user has the appropriate permissions to access the share. Which of the following commands should the technician use FIRST?


A) ping
B) nslookup
C) net use
D) ipconfig

E) A) and D)
F) B) and D)

Correct Answer

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Which of the following built-in accounts was removed in Windows 10?


A) Power User
B) Administrator
C) Guest
D) Standard User

E) None of the above
F) B) and C)

Correct Answer

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A technician recently installed a new secondary hard drive in a Windows 10 desktop. After the installation, the computer displayed the following error message: No Operating System Found . However, after unplugging the new hard drive, the error message no longer appeared. The technician then reconnected the new drive to continue troubleshooting. Which of the following steps should the technician take NEXT?


A) Reboot into safe mode
B) Check the boot order
C) Format the drive
D) Perform Windows Recovery
E) Run the chkdsk command Run the chkdsk command

F) A) and B)
G) A) and C)

Correct Answer

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Joe, a user, is receiving automated replies but does not remember sending any emails to those recipients. He checks the sent items folder and sees email messages he did not send. Which of the following would be the BEST way to resolve this issue?


A) Reset Joe's email password.
B) Set up a rule to delete the automated replies.
C) Mark the automated replies as spam.
D) Rebuild Joe's profile.

E) All of the above
F) None of the above

Correct Answer

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The Chief Executive Offer (CEO) of a company receives an email from a local bank. It states the company's account has several suspicious transactions and instructs the CEO to log in immediately to validate the transactions; otherwise, the account will be frozen. Which of the following BEST describes this email?


A) Spear phishing
B) Impersonation
C) Dumpster diving
D) Whaling

E) A) and B)
F) A) and C)

Correct Answer

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A technician is helping a remote user who has a Windows issue. The user is working from a shared office space and is not on the corporate network. Which of the following remote access methods is MOST likely to be successful in this case?


A) Telnet
B) Remote desktop
C) Third-party screen sharing
D) Secure shell

E) A) and B)
F) A) and C)

Correct Answer

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A team needs to deploy a temporary server room at a site to provide support during construction. Which of the following should they use at this site while setting up the server room?


A) Air filters
B) Privacy screens
C) Vacuums
D) ESD mats

E) A) and B)
F) A) and C)

Correct Answer

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A technician is investigating connectivity issues over the corporate network. The technician attempts to Telnet into an access point in the break room, which is labeled AP-1, but is unable to proceed any further or authenticate. Which of the following commands will be MOST beneficial in determining the connectivity issues?


A) netstat
B) tracert
C) ipconfig
D) nslookup

E) B) and C)
F) None of the above

Correct Answer

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