Question 1

You want to simplify your language and use short,familiar words that your audience will recognize.Which of the following sentences has the best wording?

Accepted Answer

A)  Your remuneration will be commensurate with your results.
B)  Please substantiate that the new color scheme doesn't obfuscate the overall message.
C)  Employees are invited to attend a special luncheon next week.
D)  Your presence at Friday's meeting is compulsory.E) A) and C)
F) All of the above

Question 2

The suggestion to make business messages economicalrefers to​ ________.

Accepted Answer

A)  ​presenting ideas clearly but concisely
B)  ​having a definite strategy to fulfill in each message
C)  ​looking at a problem from the perspective of your audience rather than your own
D)  ​saving your organization moneyE) None of the above
F) A) and B)

Question 3

A company's annual report describes the company's efforts to give back to the community.The primary purpose of this report is to ________;the secondary purpose is to ________.

Accepted Answer

A)  inform;promote goodwill
B)  persuade;inform
C)  inform;persuade
D)  promote goodwill;persuadeE) A) and B)
F) A) and D)

Question 4

Francis is starting his first full-time job after graduating from college,and he knows that his written messages will help him develop his professional brand.What is the best advice you can give him?

Accepted Answer

A)  Avoid sending text messages on the job because doing so will make him look unprofessional.
B)  Strive for an informal,conversational tone in most business messages.
C)  Use texting-style abbreviations such as BTW and slang in his professional messages to be concise and to show that he's up-to-date with technology.
D)  Use high-level diction in most business messages.E) All of the above
F) A) and C)

Question 5

The first question to ask yourself when composing a business message is "What channel should I use to send the message?"

Accepted Answer

A) True 
 B)False

Question 6

A face-to-face conversation is considered a richer medium than a written report or proposal.

Accepted Answer

A) True 
 B)False

Question 7

Determining whether a message will be transmitted by e-mail or delivered in person is part of ________.

Accepted Answer

A)  selecting the appropriate audience for the message
B)  using the correct tone for the message
C)  adapting a message to the audience
D)  selecting an appropriate communication channel for the messageE) A) and B)
F) B) and D)

Question 8

Which of the following takes place during the first phase of the 3-x-3 writing process?

Accepted Answer

A)  Editing to make sure the message is clear,conversational,concise,and readable.
B)  Writing the rough draft.
C)  Gathering any needed information through formal or informal research techniques.
D)  Analyzing the audience and your purpose for writing.E) A) and B)
F) B) and D)

Question 9

The process of communication begins when the sender has an idea.

Accepted Answer

A) True 
 B)False

Question 10

Even with communication tools such as e-mail,instant messaging,texting,Twitter,and other interactive media,the nature of communication remains unchanged.

Accepted Answer

A) True 
 B)False

Question 11

Team-written documents and presentations are standard in most organizations because collaboration produces a better product.

Accepted Answer

A) True 
 B)False

Question 12

Discuss five of the writing techniques​ recommended for adapting a message to your audience and provide an example of each.

Accepted Answer

Student answers will vary but should inc...

Question 13

Translating a message from its symbol form into meaning involves ________.

Accepted Answer

The answer of Translating a message from its symbol form...

Question 14

When profiling your audience,what types of questions should you ask about your primary audience? What types of questions should you ask about your secondary audience? List three of each.

Accepted Answer

Student answers will vary but should inc...

Question 15

You can start lowering your energy expenses immediately is an example of an audience-focused sentence.

Accepted Answer

A) True 
 B)False

Question 16

Omar is writing an e-mail message about a new delivery service.In anticipating and profiling the audience,he should ________.

Accepted Answer

A)  call or e-mail all members of his audience to learn more about them
B)  realize that he can't write a good message unless he knows exactly who the readers will be
C)  try to get a general idea of who his audience is
D)  ask a competing company about its audienceE) B) and D)
F) None of the above

Question 17

Differences in frames of reference are especially significant when ________.

Accepted Answer

A)  working on improving one's listening skills
B)  communicating with people from different cultures
C)  overcoming physical barriers to communication
D)  dealing with conflicting emotionsE) None of the above
F) A) and D)

Question 18

Which of the following is the best wording to avoid racial,ethnic,age,and disability bias?

Accepted Answer

A)  Hsiao-Nan Yi,a Chinese American,was elected board president.
B)  James O'Keefe,56,will deliver the keynote address at the awards banquet.
C)  AARP membership is open to anyone age 50 or over.
D)  Our new receptionist is confined to a wheelchair.E) None of the above
F) B) and C)

Question 19

Collaboration on team-written documents may be necessary for projects that ________.

Accepted Answer

A)  ​are big
B)  ​have short deadlines
C)  ​require the expertise or consensus of many people
D)  ​encompass all of these conditionsE) A) and B)
F) All of the above

Question 20

The primary purposes of most business messages are to inform and to ________ .

Accepted Answer

The answer of The primary purposes of most business messages...

Exam 4: Planning Business Messages

Which of the following takes place during the first phase of the 3-x-3 writing process?

Correct AnswerverifiedShow Answer

Collaboration on team-written documents may be necessary for projects that ________.

Correct AnswerverifiedShow Answer

You can start lowering your energy expenses immediately is an example of an audience-focused sentence.

Correct AnswerverifiedShow Answer

The process of communication begins when the sender has an idea.

Correct AnswerverifiedShow Answer

Determining whether a message will be transmitted by e-mail or delivered in person is part of ________.

Correct AnswerverifiedShow Answer

The primary purposes of most business messages are to inform and to ________ .

Correct AnswerverifiedShow Answer

Even with communication tools such as e-mail,instant messaging,texting,Twitter,and other interactive media,the nature of communication remains unchanged.

Correct AnswerverifiedShow Answer

Team-written documents and presentations are standard in most organizations because collaboration produces a better product.

Correct AnswerverifiedShow Answer

You want to simplify your language and use short,familiar words that your audience will recognize.Which of the following sentences has the best wording?

Correct AnswerverifiedShow Answer

A face-to-face conversation is considered a richer medium than a written report or proposal.

Correct AnswerverifiedShow Answer

When profiling your audience,what types of questions should you ask about your primary audience? What types of questions should you ask about your secondary audience? List three of each.

Correct AnswerverifiedStudent answers will vary but should inc...View AnswerShow Answer

Discuss five of the writing techniques​ recommended for adapting a message to your audience and provide an example of each.

Correct AnswerverifiedStudent answers will vary but should inc...View AnswerShow Answer

The first question to ask yourself when composing a business message is "What channel should I use to send the message?"

Correct AnswerverifiedShow Answer

Francis is starting his first full-time job after graduating from college,and he knows that his written messages will help him develop his professional brand.What is the best advice you can give him?

Correct AnswerverifiedShow Answer

Omar is writing an e-mail message about a new delivery service.In anticipating and profiling the audience,he should ________.

Correct AnswerverifiedShow Answer

The suggestion to make business messages economicalrefers to​ ________.

Correct AnswerverifiedShow Answer

Which of the following is the best wording to avoid racial,ethnic,age,and disability bias?

Correct AnswerverifiedShow Answer

A company's annual report describes the company's efforts to give back to the community.The primary purpose of this report is to ________;the secondary purpose is to ________.

Correct AnswerverifiedShow Answer

Translating a message from its symbol form into meaning involves ________.

Correct AnswerverifiedShow Answer

Differences in frames of reference are especially significant when ________.

Correct AnswerverifiedShow Answer

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Student answers will vary but should inc...
View Answer

Discuss five of the writing techniques recommended for adapting a message to your audience and provide an example of each.

Correct Answer
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Student answers will vary but should inc...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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The suggestion to make business messages economicalrefers to ________.

Correct Answer
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A company's annual report describes the company's efforts to give back to the community.The primary purpose of this report is to ;the secondary purpose is to .

Correct Answer
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