Question 1

The correct way to include a list in the body of a letter is to ____.

Accepted Answer

A)   double-space within items
B)   indent one space from the margin for each item
C)   leave an extra line between items
D)   avoid leaving an extra line of space above and below the list
E)   limit the list to two or three itemsF) B) and E)
G) D) and E)

Question 2

The impression or pattern that can be seen when paper is held up to the light is called a ____.

Accepted Answer

A)   photo-sensitive mark
B)   watermark
C)   letterhead
D)   logo
E)   copyrightF) All of the above
G) A) and E)

Question 3

Letterhead paper is usually either sulfite bond or ____, which is more expensive than other types of paper.

Accepted Answer

A)   composite
B)   wool woven
C)   cotton fiber bond
D)   blended bond
E)   bamboo bondF) All of the above
G) A) and B)

Question 4

The complimentary closing is ____.

Accepted Answer

A)   optional
B)   placed one line below the last line of the body
C)   positioned at the writer's discretion
D)   placed two lines below the last line of the body
E)   placed one line below the attention lineF) C) and D)
G) C) and E)

Question 5

United Parcel Service (UPS)  delivers ____.

Accepted Answer

A)   letters and packages by ship to foreign countries
B)   all mail within the local area the same day
C)   only items that weigh 11 ounces or less
D)   packages and provides overnight letter express service
E)   only to post office boxes and drop-off locationsF) A) and E)
G) C) and D)

Question 6

Two professional organizations that have established policies relating to e-mail are Health E-mail and ____.

Accepted Answer

A)   the American Medical Association.
B)   The Joint Commission.
C)   the American Medical Informatics Association.
D)   the American Hospital Association.
E)   the American Association of Medical Assistants.F) A) and E)
G) All of the above

Question 7

Effective professional correspondence uses an appropriate style, clear and concise language, and ____.

Accepted Answer

A)   the passive voice
B)   open punctuation
C)   the simplified letter style
D)   technical jargon
E)   the active voiceF) A) and E)
G) A) and B)

Question 8

Jayne and Maria, two medical assistants at a large clinic, generally have lunch together. Today Maria tells Jayne about the hilarious e-mail message she received from her cousin at work this morning. What would be Jayne's best response?

Accepted Answer

A)   "Oh, send it on to me! I love funny stories."
B)   "Do you know that the office has the right to monitor your e-mail messages?"
C)   "You are going to be in so much trouble when I tell the supervisor you received a personal e-mail."
D)   "Where does your cousin work?"
E)   "Is your cousin allowed to use his work computer for personal e-mail?"F) C) and D)
G) A) and B)

Question 9

A reference book that provides up-to-date information on both prescription and nonprescription drugs is ____.

Accepted Answer

A)   a standard dictionary
B)   a medical dictionary
C)   the Physician's Desk Reference
D)   an English grammar manual
E)   a thesaurusF) B) and C)
G) C) and D)

Question 10

The ________ style of punctuation has no punctuation after the salutation and complimentary closing.

Accepted Answer

The answer of The ________ style of punctuation has no...

Question 11

A basic rule for using a plural in medical terms is that with terms ending in ____.

Accepted Answer

A)   um, is to add an a
B)   us, is to add an i
C)   a, is to keep the a and add e
D)   is, is to keep the is and add es
E)   ue, is to add an iF) D) and E)
G) B) and E)

Question 12

Letterhead paper that has a(n) ________ is generally a high-quality paper.

Accepted Answer

The answer of Letterhead paper that has a(n) ________ is...

Question 13

Underlining key points and writing reminders or suggested actions in the margin when reading incoming mail is called ____.

Accepted Answer

A)   recording
B)   annotating
C)   sorting
D)   opening
E)   distributingF) A) and E)
G) C) and D)

Question 14

The two different styles of ________ used in correspondence are open and closed.

Accepted Answer

The answer of The two different styles of ________ used...

Question 15

When using a windowed envelope, you must be sure the ________ appears in the window before sealing the envelope.

Accepted Answer

The answer of When using a windowed envelope, you must...

Question 16

Address ________ printed from a computerized mailing list can speed the process of addressing envelopes for bulk mailing.

Accepted Answer

The answer of Address ________ printed from a computerized mailing...

Question 17

To obtain proof that an item was delivered, you should send it using the return ________requested service offered by the USPS.

Accepted Answer

The answer of To obtain proof that an item was...

Question 18

Envelopes that have a transparent window are used for ____.

Accepted Answer

A)   general correspondence
B)   invoices and statements
C)   large, bulky documents
D)   easily damaged materials
E)   appointment reminder cardsF) B) and E)
G) None of the above

Question 19

The appropriate position for the signature block is ____.

Accepted Answer

A)   aligned with the complimentary closing
B)   one-half inch to the left of the body
C)   one-half inch to the right of the body
D)   flush with the identification line
E)   one line below the complimentary closingF) A) and E)
G) C) and D)

Question 20

Editing involves checking a document for factual accuracy, logical flow, conciseness, and ____.

Accepted Answer

A)   spelling
B)   format errors
C)   clarity and tone
D)   grammar
E)   punctuationF) A) and D)
G) A) and C)

Exam 10: Written and Electronic Documents

Two professional organizations that have established policies relating to e-mail are Health E-mail and ____.

Correct AnswerverifiedShow Answer

A reference book that provides up-to-date information on both prescription and nonprescription drugs is ____.

Correct AnswerverifiedShow Answer

Envelopes that have a transparent window are used for ____.

Correct AnswerverifiedShow Answer

Letterhead paper that has a(n) ________ is generally a high-quality paper.

Correct AnswerverifiedShow Answer

The correct way to include a list in the body of a letter is to ____.

Correct AnswerverifiedShow Answer

The two different styles of ________ used in correspondence are open and closed.

Correct AnswerverifiedShow Answer

A basic rule for using a plural in medical terms is that with terms ending in ____.

Correct AnswerverifiedShow Answer

The appropriate position for the signature block is ____.

Correct AnswerverifiedShow Answer

When using a windowed envelope, you must be sure the ________ appears in the window before sealing the envelope.

Correct AnswerverifiedShow Answer

Effective professional correspondence uses an appropriate style, clear and concise language, and ____.

Correct AnswerverifiedShow Answer

Jayne and Maria, two medical assistants at a large clinic, generally have lunch together. Today Maria tells Jayne about the hilarious e-mail message she received from her cousin at work this morning. What would be Jayne's best response?

Correct AnswerverifiedShow Answer

United Parcel Service (UPS) delivers ____.

Correct AnswerverifiedShow Answer

Address ________ printed from a computerized mailing list can speed the process of addressing envelopes for bulk mailing.

Correct AnswerverifiedShow Answer

The ________ style of punctuation has no punctuation after the salutation and complimentary closing.

Correct AnswerverifiedShow Answer

To obtain proof that an item was delivered, you should send it using the return ________requested service offered by the USPS.

Correct AnswerverifiedShow Answer

Editing involves checking a document for factual accuracy, logical flow, conciseness, and ____.

Correct AnswerverifiedShow Answer

Letterhead paper is usually either sulfite bond or ____, which is more expensive than other types of paper.

Correct AnswerverifiedShow Answer

Underlining key points and writing reminders or suggested actions in the margin when reading incoming mail is called ____.

Correct AnswerverifiedShow Answer

The complimentary closing is ____.

Correct AnswerverifiedShow Answer

The impression or pattern that can be seen when paper is held up to the light is called a ____.

Correct AnswerverifiedShow Answer

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