Question 1

Irene is an employee involved in administering activities associated with making both tangible and intangible products that satisfy the needs of customers.Thus,Irene is a(n) _____.

Accepted Answer

A)  finance manager
B)  sales manager
C)  marketing manager
D)  human resource manager
E)  operations managerF) None of the above
G) A) and D)

Question 2

Identify a similarity between goods and services.

Accepted Answer

A)  Both are equally labor-intensive.
B)  Both produce uniform outputs.
C)  Both undergo a transformation process.
D)  Both are equally tangible.
E)  Both have equal control over the variability of their inputs.F) A) and E)
G) A) and D)

Question 3

Marson Structures Inc.purchases cement,steel rods,and wooden panels to use in the construction of buildings,houses,and bridges.These inputs are considered as _____ for a construction business.

Accepted Answer

A)  finished inventory
B)  partial inventory
C)  work-in-process inventory
D)  supplier inventory
E)  raw materials inventoryF) None of the above
G) A) and D)

Question 4

Standardization becomes complex on a global scale because:

Accepted Answer

A)  different countries have different standards for quality.
B)  customer needs are same across the globe.
C)  standardization slows down production.
D)  standardization does not support mass manufacturing.
E)  standardization increases production costs.F) A) and E)
G) B) and E)

Question 5

Production refers to all the activities and processes used in making both tangible and intangible products.

Accepted Answer

A) True 
 B)False

Question 6

Minimizing inventory by providing an almost continuous flow of items from suppliers to the production facility is referred to as:

Accepted Answer

A)  just-in-time inventory management.
B)  flexible scheduling.
C)  continuous manufacturing system.
D)  contract manufacturing.
E)  crowdsourcing.F) C) and E)
G) A) and E)

Question 7

A model of inventory management that identifies the optimum number of items to order to minimize the costs of managing them is called the:

Accepted Answer

A)  just-in-time management model.
B)  flexible scheduling model.
C)  cost-plus model.
D)  economic order quantity model.
E)  value chain model.F) A) and B)
G) A) and C)

Question 8

Continuous improvement of an organization's goods and services is built around the notion that:

Accepted Answer

A)  quality is simply a function of the operations process.
B)  quality is free.
C)  quality is extremely easy to determine.
D)  quality is a concern of the production department only.
E)  quality is expensive.F) None of the above
G) C) and E)

Question 9

NF Goods Inc.is a contract manufacturer of laptops for a reputed consumer electronics company.It uses a facility layout in which the workers remain in one location,and the laptops move from one worker to another.Each person in turn performs his or her required tasks.Thus,NF Goods Inc.is using a _____.

Accepted Answer

A)  product layout
B)  process layout
C)  project layout
D)  web layout
E)  fixed-position layoutF) A) and E)
G) A) and D)

Question 10

An automobile company allows buyers to select the color,interiors,and features of their cars based on their individual requirements.Though most parts of the cars can be altered to meet the buyers' specifications,their outer body remains the same.This is an example of _____.

Accepted Answer

A)  lean manufacturing
B)  standardization
C)  mass customization
D)  crowdsourcing
E)  benchmarkingF) B) and C)
G) B) and D)

Question 11

It is especially difficult to measure quality characteristics when:

Accepted Answer

A)  a firm uses ISO 9000.
B)  a firm has a total quality management program.
C)  the output is highly tangible.
D)  the product is a service.
E)  a firm applies quality control.F) None of the above
G) A) and E)

Question 12

_____ reflects the degree to which a good or service meets the demands and requirements of customers.

Accepted Answer

A)  Inseparability
B)  Productivity
C)  Quality
D)  Capacity
E)  AgilityF) B) and E)
G) A) and D)

Question 13

It can be extremely difficult for service providers to accurately estimate the demand for a service in order to match the right supply of the service because:

Accepted Answer

A)  services cannot be customized.
B)  services are not produced at the point of consumption.
C)  of the perishability of services.
D)  of the tangibility of services.
E)  services are highly standardized.F) B) and C)
G) All of the above

Question 14

Facility location decisions are significant for an organization because:

Accepted Answer

A)  of the customers' preference to have production facilities located nearby.
B)  most customer contacts occur in manufacturing facilities.
C)  speed of delivery is not very important.
D)  proximity to market or community characteristics are not important factors.
E)  of the high costs involved with the decisions.F) A) and E)
G) B) and C)

Question 15

In the context of operations management,which of the following is true of the transformation process?

Accepted Answer

A)  It focuses on producing outputs that are less worth than the combined costs of the inputs.
B)  It occurs in all organizations,regardless of what they produce or their objectives.
C)  It occurs only in manufacturing companies because they use tangible inputs.
D)  It involves replacing quality with productivity when manufacturing goods.
E)  It includes the same methods and number of steps in all organizations.F) B) and D)
G) B) and C)

Question 16

From the perspective of operations,shoe racks,beds,and tables made by a carpenter are:

Accepted Answer

A)  intangible resources.
B)  inputs.
C)  equipment.
D)  outputs.
E)  processes.F) D) and E)
G) A) and B)

Question 17

The products of service providers tend to be more customized than those of manufacturers because:

Accepted Answer

A)  different customers have different needs.
B)  the requirements of all customers are more or less the same.
C)  technological innovations have reduced variability.
D)  there is more capital required in service provision.
E)  service providers have limited contact with customers.F) C) and E)
G) None of the above

Question 18

How are project organizations different from intermittent organizations?

Accepted Answer

A)  Project organizations deal with products of a lesser magnitude than do intermittent organizations.
B)  Project organizations use product layouts,whereas intermittent organizations use fixed-position layouts.
C)  Project organizations are mainly found in service industries,whereas intermittent organizations focus on manufacturing.
D)  Project organizations are effective for mass production,whereas intermittent organizations produce very few units of a product.
E)  Project organizations generally make a unique product,but the products of intermittent organizations are not necessarily unique.F) A) and D)
G) B) and D)

Question 19

Which of the following accurately describes the difference between the terms operations and production?

Accepted Answer

A)  Operations is the first step in manufacturing,whereas production is the last step.
B)  Operations is simply an analysis of inputs and outputs,whereas production includes a wide range of organizational activities and situations.
C)  Operations includes processes used in the making of both tangible and intangible products,whereas production is related only to tangible products.
D)  Operations focuses solely on quality,whereas the primary focus of production is productivity.
E)  Operations is restricted to small businesses,whereas production occurs in both small and large businesses.F) A) and E)
G) A) and B)

Question 20

A consumer electronics company is involved in the process of deciding what new products to manufacture and for what group of customers.Once this has been decided,it will need to determine what processes it will use to make these products as well as the facilities it needs to produce them.These decisions comprise _____.

Accepted Answer

A)  enterprise resource planning
B)  human resource planning
C)  succession planning
D)  material-requirements planning
E)  operations planningF) C) and D)
G) A) and C)

Exam 8: Managing Service and Manufacturing Operations

Correct Answer
verified

Production refers to all the activities and processes used in making both tangible and intangible products.

Correct Answer
verified

In the context of operations management,which of the following is true of the transformation process?

Correct Answer
verified

Continuous improvement of an organization's goods and services is built around the notion that:

Correct Answer
verified

Facility location decisions are significant for an organization because:

Correct Answer
verified

The products of service providers tend to be more customized than those of manufacturers because:

Correct Answer
verified

Identify a similarity between goods and services.

Correct Answer
verified

Irene is an employee involved in administering activities associated with making both tangible and intangible products that satisfy the needs of customers.Thus,Irene is a(n) _____.

Correct Answer
verified

An automobile company allows buyers to select the color,interiors,and features of their cars based on their individual requirements.Though most parts of the cars can be altered to meet the buyers' specifications,their outer body remains the same.This is an example of _____.

Correct Answer
verified

Standardization becomes complex on a global scale because:

Correct Answer
verified

Marson Structures Inc.purchases cement,steel rods,and wooden panels to use in the construction of buildings,houses,and bridges.These inputs are considered as _____ for a construction business.

Correct Answer
verified

Which of the following accurately describes the difference between the terms operations and production?

Correct Answer
verified

It is especially difficult to measure quality characteristics when:

Correct Answer
verified

A model of inventory management that identifies the optimum number of items to order to minimize the costs of managing them is called the:

Correct Answer
verified

How are project organizations different from intermittent organizations?

Correct Answer
verified

Correct Answer
verified

Minimizing inventory by providing an almost continuous flow of items from suppliers to the production facility is referred to as:

Correct Answer
verified

From the perspective of operations,shoe racks,beds,and tables made by a carpenter are:

Correct Answer
verified

It can be extremely difficult for service providers to accurately estimate the demand for a service in order to match the right supply of the service because:

Correct Answer
verified

_____ reflects the degree to which a good or service meets the demands and requirements of customers.

Correct Answer
verified

Exam 8: Managing Service and Manufacturing Operations

Correct AnswerverifiedShow Answer

Production refers to all the activities and processes used in making both tangible and intangible products.

Correct AnswerverifiedShow Answer

In the context of operations management,which of the following is true of the transformation process?

Correct AnswerverifiedShow Answer

Continuous improvement of an organization's goods and services is built around the notion that:

Correct AnswerverifiedShow Answer

Facility location decisions are significant for an organization because:

Correct AnswerverifiedShow Answer

The products of service providers tend to be more customized than those of manufacturers because:

Correct AnswerverifiedShow Answer

Identify a similarity between goods and services.

Correct AnswerverifiedShow Answer

Irene is an employee involved in administering activities associated with making both tangible and intangible products that satisfy the needs of customers.Thus,Irene is a(n) _____.

Correct AnswerverifiedShow Answer

An automobile company allows buyers to select the color,interiors,and features of their cars based on their individual requirements.Though most parts of the cars can be altered to meet the buyers' specifications,their outer body remains the same.This is an example of _____.

Correct AnswerverifiedShow Answer

Standardization becomes complex on a global scale because:

Correct AnswerverifiedShow Answer

Marson Structures Inc.purchases cement,steel rods,and wooden panels to use in the construction of buildings,houses,and bridges.These inputs are considered as _____ for a construction business.

Correct AnswerverifiedShow Answer

Which of the following accurately describes the difference between the terms operations and production?

Correct AnswerverifiedShow Answer

It is especially difficult to measure quality characteristics when:

Correct AnswerverifiedShow Answer

A model of inventory management that identifies the optimum number of items to order to minimize the costs of managing them is called the:

Correct AnswerverifiedShow Answer

How are project organizations different from intermittent organizations?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Minimizing inventory by providing an almost continuous flow of items from suppliers to the production facility is referred to as:

Correct AnswerverifiedShow Answer

From the perspective of operations,shoe racks,beds,and tables made by a carpenter are:

Correct AnswerverifiedShow Answer

It can be extremely difficult for service providers to accurately estimate the demand for a service in order to match the right supply of the service because:

Correct AnswerverifiedShow Answer

_____ reflects the degree to which a good or service meets the demands and requirements of customers.

Correct AnswerverifiedShow Answer

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